Our aim is to give satisfaction to our supporters, and to do that we need and value your comments and feedback on the services we currently provide.

It is recognised that the benefit of a good complaints system will allow our organisation to improve our procedures and our services to supporters.

If you have a complaint about our service we want to hear from you. We want to learn from our mistakes and we want you to be happy with our service.

We would also like to hear from you if you are satisfied with a service that we have provided, or if you wish to praise some exceptional performance. Suggestions as to how we could build upon the services we already provide are also welcome.

If you have a complaint, what should you do?
In the first instance you should write to the Manager responsible for the service that you wish to complain about. Please provide full details of your complaint, including any relevant dates. Unless the complaint crosses over more than one department, you should receive a reply within seven working days. If the complaint crosses over more than one department, or if the complaint requires a more lengthy investigation, you will receive an acknowledgement of your complaint within seven working days. This acknowledgement will also indicate when you can expect to receive a reply to your complaint.

Service - Manager
Catering - David Smith
Community Issues - Marcus Brameld
Match Day Stewarding - John Rutherford
Public Relations and Publications - Colin Wood
Marketing/Retail/ Merchandising/Ticketing - Karen Brookfield
Stadium Maintenance and Security - John Rutherford

If you are not content with the reply that you receive from the Department Manager, you can write directly to the Chief Executive, who will ensure that your complaint is reviewed, and will reply to you in writing.

For club contact details click here.